Portal Websites: The Great Content Divide

In the Star Trek universe, a "portal" is a doorway to another dimension, connecting two points in space-time. In higher ed, a portal is just as fantastic — an internal website intended to better target users, remove content clutter and improve content governance. Voila! Well, maybe. Portal websites aim to meet these goals by dividing content directed at external audiences (such as prospective students, parents and media) and internal … [Read more...]

Improv and Content Strategy

The following guest post was written by Amanda Costello, Lead Content Strategist at the University of Minnesota, College of Education and Human Development. Collaboration and listening are at the heart of both improv comedy and content strategy. You might have seen improv on stage or on “Whose Line Is It Anyway?” In improv, while it doesn’t hurt to have a mind stuffed with trivia or an ear for a good pun, you must listen to your fellow … [Read more...]

Higher Ed Takeaways From Confab Minneapolis 2013

Last week, I attended Confab Minneapolis 2013. And it rocked. I was joined by an international community of content professionals to challenge our thinking and help advance the evolving discipline of content strategy. We also enjoyed a lot of cake. As in past years, the higher ed community was well represented. If you missed the event, don’t fret. Confab Higher Ed has yet to come (more on that later). Like many Confab-ers, I left Minneapolis … [Read more...]

Be Yourself: Embrace Authentic Content

In a recent post, Rob Engelsman talked about using students to create “authentic content” through social media. Indeed, this can be one of the greatest benefits of social media content. It's often raw and unfiltered (or less filtered). It's “authentic.” However, authentic content is not reserved for social media. In fact, all content should be authentic. But why is authenticity good for content? What does “authentic content” mean and how do … [Read more...]

Web Focus Groups: Know Your Users, Know Your Content

For most organizations, the go-to method of content analysis is web analytics. People love numbers: 2,000 inquiries, 500 sign-ups — oh, baby! Unfortunately, these numbers don't tell the whole story, and if we base our content strategy on quantitative data alone, we're missing a big piece of the content measurement puzzle. Web analytics is great at answering "What?" What pages do people view on our website? What actions do they take? … [Read more...]