Whether we’re planning content for a homepage, a blog, a news site, a Twitter account or some other destination, an editorial calendar is an essential tool for making sense of the who, what, when, where, why and how of our content: Who is responsible for creating this? What content type are we publishing? When will we publish this content? Where will we publish it? Why are we publishing this? How are we promoting this … [Read more...]
Leading Successful Editorial Meetings
August 9, 2012 by
Communication is hard. And when you think about higher ed, where we’ve got both central- and unit-level communications staff—each with their own stories, platforms, priorities, and staffing—it is really hard. The oft-invoked analogy is “herding cats,” and it certainly applies in this instance. So, we organize an editorial meeting, inviting all the top cats. Finally, we’ll bring order to the editorial chaos! But it’s not that simple. Our feline … [Read more...]
Structured Content: An Overview
March 27, 2012 by
When we create content—whether it’s a tweet, a blog post or a program description—we can no longer anticipate the default experience to be the desktop web browser. Our content is going places—sometimes places we can’t predict. It could be an iPhone, a Kindle, even a Nintendo Wii. As it is dispatched to digital corners far and wide, is it equipped to do its job, no matter the context? Will content goals and user needs remain well … [Read more...]
Content Governance Assessment
March 19, 2012 by
During our first Meet Content webinar, an attendee asked a great question: where do you start with web content governance? It’s a challenging question to answer because content governance requires that you first have a content plan. Content governance — a process of managing content roles, responsibilities, processes, documentation, tools and training — can’t be distinguished from your content strategy. In order to manage the elements of … [Read more...]
The Fallacy of User-Centered Content
October 4, 2011 by
On Meet Content, we talk a lot about the importance of users’ needs. Last week Georgy discussed content as customer service, highlighting the need for our content to be helpful to users. Indeed, content is customer service! For web writing and content creation, I consider this the number one guideline: keep your audience in mind. What are their needs? Why are they visiting your website? Content can't be useful if you don't know why it's needed … [Read more...]