Content Takeaways from SXSW 2012

I recently returned from the annual SXSW Interactive festival, which brought 25,000 nerds of various stripes to Austin, Texas, for a week of learning and networking (and breakfast tacos). There were several highlights, but two things pleased me in particular: the strength of the panels on content-related topics and the significant number of higher education professionals in attendance. The great thing about SXSW is that, if you’re interested … [Read more...]

It’s the Little Things: Why Microcopy Matters

Our digital experiences -- whether they involve updating Twitter, reading a web page, using an app or filling out a form -- do not typically take place in single bursts. Rather, they take place incrementally, with each step gradually (hopefully) moving us toward our goal. Some of the most important signposts along that incremental journey are the words that guide our way. There’s a name for it -- microcopy. “Microcopy is small yet powerful … [Read more...]